Privacy Policy
1. Introduction
Welcome to Lattafa. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.
2. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information
- Account login details (if applicable)
Technical Information
- IP address
- Browser type and version
- Device information
- Pages visited
- Date and time of access
- Cookies and tracking technologies
3. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Deliver products and services
- Communicate regarding purchases and inquiries
- Improve website performance and user experience
- Prevent fraud and unauthorized activities
- Comply with legal obligations
- Send promotional offers and updates (with your consent)
4. Cookies
Our website uses cookies to improve your browsing experience. Cookies help us:
- Remember your preferences
- Analyze website traffic
- Improve functionality
- Provide personalized content
You can disable cookies through your browser settings, although some website features may not function properly.
5. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information with trusted third parties such as:
- Payment processors
- Shipping and delivery partners
- Website hosting providers
- Analytics services
- Legal authorities when required by law
All third parties are required to protect your information and use it only for authorized purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against:
- Unauthorized access
- Loss or theft
- Alteration
- Disclosure
However, no online transmission or storage system can be guaranteed to be 100% secure.
7. Data Retention
We retain your information only as long as necessary to:
- Fulfill orders
- Provide customer support
- Meet legal and regulatory requirements
- Resolve disputes
After this period, information is securely deleted or anonymized.
8. Non-Refundable Products & Authenticity
All products sold by Lattafa are authentic and sourced through trusted and authorized supply channels. We take product authenticity and quality very seriously.
Due to the nature of our products and to protect the authenticity, hygiene, and integrity of items once they have been shipped or received by the customer, all purchases are non-refundable and non-returnable, except where required by applicable law or in cases where the product arrives damaged, defective, or incorrect.
Customers are encouraged to carefully review product details, descriptions, and specifications before placing an order.
If you receive a damaged, defective, or incorrect product, please contact us promptly with your order details and, where applicable, photographs or other supporting evidence so that we can review the issue and determine an appropriate resolution.
We do not accept returns or refunds based on a change of mind, personal preference, fragrance preference, or dissatisfaction with the scent after the product has been opened or used.
By placing an order on our website, you acknowledge and agree to this Non-Refundable Policy and confirm that you have reviewed the product information before completing your purchase.
9. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent
- Request data portability
To exercise any of these rights, please contact us using the information provided below.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
11. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any modifications will be posted on this page with an updated revision date.
13. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact us:
Lattafa